Royal Mail, New Romney

2 Reviews
Royal Mail
TN28 8AA New Romney
Kent England
*This location is permanently closed. Please select a nearby branch.

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, more than 6 months ago

We keep having a different post person so when you are disabled to have difficulty regards mail, we have a safe place but todays post person dropped a card with three boxes. So being logical we thought the unpicked box was where our parcel was, " with your neighbour" the neighbour said NO it wasn't with them. So let checked the ticked boxes. No not in our safe place, one left it at our local post office, ha ha being disabled was going to ring but it's an 03 number. Being disabled and a pensioner I can not afford to ring that number. y review of you at the moment is ZERO. But where the hell is my parcel. ROYAL MAIL Nil.

, more than 6 months ago

We really not impressed with this office, we constantly complain about the mail we receive for other households. Our mail goes to other addresses, so far this year there has been a missed hospital appointment because the letter was delivered to the wrong address we had charges for late credit card payment, again because it was delivered to the wrong address. We have had packages left outside others people's houses in rain. We set up a mail safe while we were away on holiday and mail was still delivered. We are on the preferred mail system and we are constantly complaining about still receiving junk mail. There is not ever acknowledgement of our complaints, we feel that this is not good customer service. We know other residents have problems too and complain we are all ignored. We have now escalated our complaints to a customer services team, they have recommended anyone else having problems with this office contact them. I hope by writing this review they may at long last take notice.

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